Returns and refunds

Last updated: October 15, 2026

Our return policy

• You can return items within 30 days of delivery.
• Items must be unopened, unused and in the original sealed packaging. For collectibles and blind-box packs we cannot accept opened items, because they cannot be resold as new.
• If an item arrives damaged, defective or is not what you ordered, we replace it or refund it in full, including shipping, and you pay nothing to send it back.

How to return an item

1. Email contact@vidaplayworld.com with your order number and the item you want to return.
2. We reply with a return authorization and the return address.
3. Send the item back in its original packaging. Use a trackable shipping service.

Please do not send items back without contacting us first. Returns sent to our business address without a return authorization cannot be processed.

Return shipping

For returns that are not caused by our mistake, you pay the return shipping. When the item is damaged, defective or wrong, we cover all shipping costs.

Refunds

• We refund the item price to your original payment method within 5 business days after we receive and check the return.
• Original shipping charges are refunded only when the return is caused by our mistake.
• Your bank may take a few more days to show the refund on your statement.

Cancellations

You can cancel an order for a full refund until it ships. Email contact@vidaplayworld.com as soon as possible with your order number.

Payment disputes

If there is a problem with a charge, please contact us first at contact@vidaplayworld.com. We answer every message and resolve most issues by refund or replacement, which is faster than a dispute through your bank.